Return Policy

At The Funeral Program Site, we strive to provide you with the highest quality products and customer service. Please read our return policy carefully to ensure you are fully informed before making a purchase.

Customized Orders with Personalized Text:

Customized products, including those with personalized text or other customizations, are non-refundable unless the error is made by our team. We take great care in ensuring the accuracy of all personalized details before your order is processed. If there is an error on our part, please contact us immediately, and we will work with you to resolve the issue.

Shipped Products (No Customization):

For non-customized, shipped products, we offer a 10-day return window. Products must be returned in original condition, without any damage, and in their original packaging. To request a return, please reach out to our customer service team within 10 days of receiving your product.

Digital Products:

Due to the nature of digital products, all digital downloads are non-refundable. Once a digital product has been purchased and delivered, we cannot accept returns or offer refunds.

How to Request a Return:

To initiate a return, please contact us at orders@funeralprogramsite.com with your order number and details about the issue. Our customer service team will guide you through the return process.

Refund Process:

Refunds will be processed once the returned item is received and inspected. For qualifying returns, the refund will be issued to your original method of payment.

Thank you for choosing The Funeral Program Site. If you have any further questions or concerns regarding our return policy, please don't hesitate to reach out to us.